Where to start
Questions, answered
How do I get help?
Start with the help center. If you are stuck, email hello@idxbloom.com or use the contact form, and a person replies. There is no phone line yet.
What sections does the help center have?
Six: Getting started for installing and going live, How-to guides for CRM, webhook and Spanish setup, Customization for Look, currency and WhatsApp, Troubleshooting for the usual snags with fixes, a Help FAQ with short answers, and Contact if you are still stuck.
Can I search the help center?
Yes. Type a word into the search box, or use the quick links under it to jump to common topics. If your topic is not there, the Contact section says Still stuck? Write us. Troubleshooting holds the usual snags with fixes, such as a site that shows nothing.
Where do I look first if my site shows nothing or my listings are gone?
Open Troubleshooting, which lists the usual snags with fixes. A blank site or a 404 usually means Preview mode is still on its one private page. Listings labeled Sample are fictional. Leads that never reach a CRM are test leads until you send a test lead. Missing listings can mean the data provider refused the site. The quick links Nothing showing, Sample listings, Leads missing and Listings gone jump to those topics.
Where do I find the guide for connecting my CRM or Zapier?
Open the How-to guides section, which covers the CRM, a webhook and Spanish. The search chips at the top of the help center also point to CRM, Zapier and Make, Shortcode, Spanish and Rollback topics. Type one of those words into the help search to go straight to it.
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