Refund and cancellation policy

Who we are

IDX Bloom is operated by Ciao Bella Marketing, LLC. This page explains how billing, cancelling and refunds work. Questions: hello@idxbloom.com.

Your plan and billing

IDX Bloom starts with a 7-day free trial. You do not enter a card to start it. If you keep your site after the trial, the plan is $49 USD a month, billed month to month.

Payments are processed by Stripe. The charge appears on your statement as IDX BLOOM. You can update your card at any time on your billing page: idxbloom.com/dashboard/?v=billing.

Cancel anytime

You can cancel whenever you like. In your IDX Bloom dashboard, open "Your plan" and choose "Cancel IDX Bloom". That sends us a request, and a person stops your billing and confirms by email. You do not need to give a reason.

Cancelling stops the next renewal. You keep full access until the end of the period you already paid for, and we do not charge you again. We do not prorate: cancelling mid-month does not return part of the month. You can also write to hello@idxbloom.com with your site address and the email on your account, and we will cancel it for you.

What happens when you cancel

• Your plan stays active until the last day of the period you paid for. After that, paid features turn off.
• We email you to confirm the cancellation and the date it takes effect.
• Your WordPress site, your pages and content, and every lead you already received stay yours. Live MLS listings stop updating when your plan ends.
• You can come back later by installing IDX Bloom again.

Free trial

The 7-day trial is free and needs no card, so there is nothing to refund during the trial. Cancel before it ends and you are not charged. The first $49 charge happens only when you choose to keep IDX Bloom. We never charge you automatically when the trial ends.

Refunds

Because the 7-day trial is free and needs no card, we do not refund a month that has started. When you cancel, you keep full access until the end of the period you paid for.

In every case we refund a charge in full when the mistake was ours: a duplicate charge, an amount that does not match your plan, or a charge made after you cancelled and the cancellation was confirmed. Write to hello@idxbloom.com within 60 days of the charge with your site address and the date, and we will reply within one business day. Refunds go back to the original card; banks usually show them within 5 to 10 business days.

If a payment fails

If your card is declined or expires, we email you right away with a link to update it on your billing page. You have a grace period of 7 days: your site stays fully active while you update the card. If the payment is still unresolved when the grace period ends, paid features pause until it is. Update the card and they come back; nothing you built is deleted.

Taxes and currency

Prices are in US dollars.

Contact

Email hello@idxbloom.com or use the contact page. A person replies, usually the same business day. Ciao Bella Marketing, LLC, 1032 E Brandon Blvd, PMB 4532, Brandon, FL 33511-5509.

This policy sits alongside our terms of use and privacy policy. We may update it and will post the new date above. Last updated: October 14, 2026.

Frequently asked questions

How do I cancel my IDX Bloom subscription?

In your IDX Bloom dashboard, open “Your plan” and choose “Cancel IDX Bloom”. That sends us a request, and a person stops your billing and confirms by email. You do not need to give a reason. You can also write to hello@idxbloom.com with your site address and the email on your account.

Do I keep access after I cancel?

Yes, until the end of the period you already paid for. Canceling stops the next renewal, and we do not charge you again. We do not prorate, so canceling mid-month does not return part of the month. After that, paid features turn off, and your WordPress site, pages, content and the leads you already received stay yours.

Can I get a refund if I cancel?

We do not refund a month that has started, because the 7-day trial needs no card. We do refund a charge in full when the mistake was ours: a duplicate charge, an amount that does not match your plan, or a charge made after you canceled and the cancellation was confirmed. Write to hello@idxbloom.com within 60 days of the charge.

What happens if my payment fails?

We email you right away with a link to update your card. You have a grace period of 7 days, and your site stays fully active while you update it. If the payment is still unresolved when the grace period ends, paid features pause until it is. Update the card and they come back; nothing you built is deleted.

How long does a refund take?

Refunds go back to the original card, and banks usually show them within 5 to 10 business days. Write to hello@idxbloom.com within 60 days of the charge with your site address and the date, and we will reply within one business day. A person answers that email, usually the same business day.