Help: troubleshooting

Fix the
usual snags.

What you see, why, and what to do.

I see nothing on my site, or a 404.

Preview mode runs on one private page for logged-in editors and admins. Visitors and Google see nothing until live listings are approved. Logged out, the preview page shows a 404.

Listings say Sample.

Sample listings are fictional, labeled and never indexed. Real MLS listings replace them as they come through, with your MLS participation. Still Sample after a few minutes? Write hello@idxbloom.com.

Listings disappeared.

If the data provider refuses a site, every cached listing is deleted and nothing shows until access is back. If the feed is only slow, the last good data stays up to 24 hours.

Leads do not reach my CRM.

Leads from the preview page are test leads until you press Send test lead. Once connected, failed sends retry.

Buyer emails do not arrive.

Check the master email switch in Settings and that the site is live. Sites installed before 2.2 kept it off.

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FAQ

Questions, answered

Why do my listings say Sample?

Sample listings are fictional, labeled as samples and never indexed. New sites start with them, private to you, and real MLS listings replace them as they come through, which needs your MLS participation and approval. If they still say Sample after a few minutes, write to hello@idxbloom.com.

Why does the preview page show a 404 when I am logged out?

Only logged-in editors and admins can open the private page Preview mode uses, so anyone else gets a 404. Visitors and Google see nothing until live listings are approved. That is by design: Preview mode stays on one private page, and nothing else on the site changes until you press Turn on my site.

What if the listings feed is slow or down?

Pages always load from the cache right away. If the feed fails, the last good data stays on your pages for up to 24 hours instead of being wiped.

Why did all my listings disappear?

Your data provider may have refused the site, for example after a key or domain was revoked. Then all cached listings are removed immediately and the pages show nothing until access returns. A slow feed is different: your pages keep the last good data.

Why are my buyer emails not arriving?

Check the master email switch in Settings, and check that the site is live, because sign-in and alert emails are sent only when it is. Sites installed before 2.2 started with the switch off. Buyer accounts sign in with an email link instead of a password, and alerts need your mailing address.

Why do leads from the preview page not reach my CRM?

Leads from the preview page are test leads until you press Send test lead. Every lead is stored on your own site first, newest on top in the Leads inbox, and once the CRM is connected a failed send is retried automatically. You enter the CRM details under Leads, Where leads go.

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